FAQs

KNOWING BONO

 

1. What is BONO?

BONO is a carpooling app which enables people with similar travel requirements to travel together and save travel costs. The app also givesyou a measure of your environmental impact in terms of CO2 emissions prevented by virtue of sharing rides.

2. Why the name “BONO”?

BONO in Italian means “good”. We are here for doing good to the environment and when people use our app, they are riding for a good cause.

3. How to use BONO?

Sign up to register and become a member. Put in your personal info to get going. If you are the vehicle owner, having seats to fill, offer seats. If you are a Passenger searching for a ride, find a ride. If there are none matching your requirement, post your requirement mentioning the source-destination and date. This will be saved in your upcoming rides.

4. Is BONO free to use?

Membership on BONO is absolutely free.

5. What is a credit?

Credit is the currency equivalent of money in BONO and 1 credit is equivalent to 1 Rupee. Credits added to your wallet can only be used to pay for rides on BONO app.

6. What is Leaderboard?

Leaderboard is a cool space on which you can see how much carbon emissions were saved by you and see your overall rank on BONO. You can also check out the people who have saved the most number of carbon emissions.

7. Where do you operate (areas) ?

We are active in Delhi (NCR) right now but we cannot restrict people from using our service across India. It is a platform which can be used by two people wanting to share rides anywhere across the country.

8. Why should I go for your app over others? What are the benefits?

Every User on BONO is verified creating a sense of security. BONO gives you the exact amount of CO2 emissions you helped reduce for every km you share on the platform. So, now you know how much of a difference you are making. You set your own price for the rides on BONO, even set it at ZERO if you want to do it only for the environment. You have complete freedom in terms of how much money you want to charge.

 

SAFETY & PRIVACY

 

1. What is the verification process?

Our verification process consists of two layers –
• Mobile Verification: your mobile number is verified by sending an OTP during registration.
• Corporate Email id Verification: Your corporate email address is verified via verification code.

2. How safe is BONO for me?

At BONO your safety is of paramount importance to us. To make sure that our riders have the most safe and secure experience, we have an optional Corporate email verification system in place. If you still don’t feel comfortable travelling with a particular individual then don’t. There are no restrictions, if you travelled with someone and don’t want to ride with them again then don’t.

3. How can I report abuse against the car owner/ co-passenger?

Once you complete a ride, the system allows you to give feedback to the vehicle owner or co- passenger in terms of BONO ratings, with 5 being the highest. If there is anything more that you want to share with us, you can mail us at contact@bonoride.com.

4. Is the system safe for women drivers/ passengers?

The system lets you decide who you would like to travel with and when. As a woman driver/passenger, you can choose to travel with only women co-rider or person of your choice. You can filter this option while finding a ride.

5. The person (co-passenger/ vehicle owner) who came was different from their picture on BONO’s profile?

Security is of utmost importance to us, you can report the issue at contact@bonoride.com. We will take the necessary action.

6. I don’t want others to see my phone number or email ID?

Don’t worry, we are very concerned about your privacy. Your personal information such as Email ID, contact number won’t be visible to anyone except for you. However, once the ride is confirmed by both you and the other party, you can call the other party via the profile page to co-ordinate at the pick-up point.

7. Why should I leave my privacy and exclusivity for sharing rides with unknown?

We believe that 7 billion cars for 7 billion people on this planet is not sustainable. If we want to do our bit towardsreducing air pollutionand decreasing the traffic congestion while saving money, we need to share our rides. This is need of the hour.

 

BOOKINGS & CANCELLATIONS

 

1.  How can I cancel a booking?

On the home page, you can see all your upcoming rides. Once you click on any specific ride, you can find the Cancel button there. Post that you’ll be asked to give a reason for your cancellation.

2. How can I book a ride?

On the home page, click on Find Ride option. Enter your source & destination, select date and time. BONO allows you to be flexible about your pick up time.

3. If I am the vehicle owner, how can i post a ride?

You can mention the type of vehicle that you own, vehicle model, and vehicle registration number.

Enter your source & destination, number of seats that you want to book, select date and time. BONO allows you to be flexible about your pick up time. Moreover, you can also mention whether this is your daily route or return route etc.

4. How can I contact the vehicle owner or the co-passenger?

For a vehicle owner or a co-passenger, you will be able to chat with them through the chat button on the matches card itself. Once your request has been confirmed by the vehicle owner or the co-passenger you will be able to call them too.

5. I was supposed to drive two people home today, but I have an unplanned meeting to attend. What should I do?

We understand that and, so do your co-passengers. In such cases, you can talk to your co-passengers through the chat feature and discuss your situation with them. If they agree you can go at a later time otherwise you can cancel the ride. Just to smoothen out the process for your co-passengers please try to inform about the cancellation in advance.

6. How can I coordinate the pick up point?

We suggest a pick-up point on the vehicle owner’s route to which the passenger will travel to. These pick-up points are very close to the passenger start location. Otherwise, you can always use the chat and call functionality to contact the other party .

7. I do not have a car, can I use my bike to share a ride?

Yes you can use a bike, just mention it while sharing a ride.

8. I do not want to travel with pets, can I state my preference anywhere in the app?

Yes, you can do that. Before accepting a request, you can convey this message to the other party and agree upon the same.

 

PAYMENTS

 

1.  Will I be charged a cancellation fee if I cancel the ride?

If a co-passenger cancels the ride:

1 hour prior to the trip, 10% of the credits will be deducted.

If the vehicle owner cancels the ride, the co-passenger will be refunded the entire amount.

In case of any queries or any wrongful deductions you can contact us through the Contact us section of the app.

2. What is the Payment mechanism?

BONO works as a flexible payment mechanism. If a vehicle owner shares a ride and decides not to charge the passengers anything, no credits will be exchanged between the two, otherwise certain Credits will be transferred from the co-traveller to the vehicle owner’s account.

3. How much do I have to pay for the ride?

Since BONO is only an enabler, we just suggest a price to aid our users to make an informed decision. The vehicle owner is suggested to set a price of Rs 3 per km per passenger. A co-passenger will be pay the price set by the vehicle owner plus a small BONO service fee.

4. What is BONO service fee?

BONO service fee comprises of the fixed price of Rs. 2.99 in addition to 7.7% of the cost set by the vehicle owner.

5. What are the payment options for recharging BONO wallet?

You can recharge the wallet using CC/DC/Internet Banking, and many wallets like PayTm, PhonePe, Freecharge etc. Your BONO wallet can be recharged only from the app. Click Wallet -> Add Credits to recharge via Net Banking, wallets like Paytm, PhonePe etc. or Credit/Debit card. We connect with one of the best electronic payment gateways in India. All your transactions are fully secure and authenticated by the payment gateway directly.

6. How do I pay the person who offered me a ride?

There are no awkward cash transactions in BONO. After a successful ride, credits are automatically transferred from the co-passenger’s account to the vehicle owner’s account.

7. How do I redeem my credits?

Your ride earnings will be credited automatically once the amount exceeds the minimum pay-out amount into your default option of PayTm wallet, Bank Transfer or BONO Wallet.

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